Support
Last updated 29 September 2026.
Email support@calfbook.dev and a person reads it. Tell us the name on your account and roughly when the problem started — that is usually enough to find it.
I cannot sign in
There is no password to have forgotten — you type your email address and we send a six-digit code. If the code does not arrive:
- Check the junk folder. The first message we send you is the one most likely to land there.
- Ask for a new code. Each one replaces the last, so only the newest works.
- A code lasts ten minutes and can be used once.
If it never arrives at all, the address probably does not work any more. This catches people who were customers of the old calfbook.com: back then the address was only ever a username and never had to receive anything, so a typo or a closed account was never noticed. Write to us from any address you do have and we will move your account onto it.
I was a customer of the old calfbook.com
Your records came across — animals, calvings, breedings, weights, health records, semen tank. Go to sign in with the email address you used there. You never created an account here and you do not need to; it is waiting.
A few things could not be carried over exactly, and where that happened it was recorded rather than hidden. If a tag looks wrong or something is missing, ask — we kept a copy of the original and can read it back to you.
Something in my herd looks wrong
Tell us the tag number and what you expected to see. We keep the old records separately from the live ones, so for a migrated herd we can compare the two directly.
The app is not syncing
- It is meant to work with no signal — records are kept on the phone and go up when there is a connection. Pull down on the herd list to sync now.
- A read-only account still uploads. Anything you recorded is not stuck.
- If a record will not upload after a day or so, tell us the tag and we will find out what the server refused and why.
I lost my phone
Tell us and we will revoke that device, which stops it syncing your herd immediately. Signing out on a phone you no longer have is no use, which is why this is something we can do from our side.
Someone else needs access
On the website, open People and add them by email address. They get their own sign-in — never share yours — and a role that decides what they can do. If you have lost access to your own account and are the only person on it, write to us.
I want my records out, or gone
- Out — animals, calvings, breedings, health records and expenses export as spreadsheets from the website.
- Gone — Your details in the app, or this form. Scheduled 30 days ahead; signing in cancels it.
I am a feed dealer or an association
Calf Book can run under your own name and colours, with your producers signing in at your address and never seeing ours. Ask about it.